How do I place an order?

Call any of our locations to place an order with one of our friendly, knowledgeable staff members. All orders must be paid in full prior to being processed.

How far in advance should I place my order?

We request at least 48 hours' notice for orders. If you need a cake within a 24-hour window, we will try our best to accommodate you with one of our in-stock, house cakes. For large cupcake orders (more than 100), two to three days' notice is preferred, but we will always do our best to accommodate your needs. Custom orders are not available on specific blackout days - November 25, December 27 and January 2 - due to prior-day store closure. Please place your delivery or pickup order for the day following these blackout dates.

What is your cancellation policy?

Orders changed or canceled prior to 72 hours of event date are refunded in full via the original method of payment. 
Orders changed or canceled within less than 72 hours of event date are non-refundable. 
If you are unable to use/accept your non-refunded order, consider donating to charity... we'll deliver it for free!

Do you deliver?

Yes, we deliver throughout most areas of Manhattan ($35 purchase minimum). Limited deliveries outside of Manhattan are available; rates vary by time/date/distance.

What sort of decorations can I get on my cake?

Our cake decorators can create several common designs: polka dots, flowers, and stripes are our standard choices. If you’d like something specific, call the bakery—we may ask you to provide us with a picture of what you’d like to help make sure we create a cake that will meet your expectations. Unfortunately, we don’t do photo cakes or color matching. Check out our Instagram for ideas! 

Will my cake look exactly like the one in the picture on your website?

Since all of our cakes are frosted and decorated by hand, each one is an individual creation and may not appear exactly as it does in our example photos.

Can I create my own cake that’s not currently on your menu?

Billy’s Bakery offers signature Billy’s baked goods, which are listed on our menu. If you have a specific request, please call the bakery. Please note that we do not alter our recipes. 

Do you have a minimum requirement for cupcake orders?

Certain specialty cupcakes, we require a one-dozen minimum. For most other cupcakes, we have no minimum. At least two dozen cupcakes are generally available on a walk-in basis without an order, but if you’d like to guarantee a specific kind of cupcake or frosting color, or if you plan on stopping in during one of our busiest times (weekends, particularly weekend evenings), it is always best to place an order.

Do you offer special packages for businesses, parties, or events?

Yes! Please see our Catering and Events page here.

Do you make wedding cakes?

We offer traditional tiered wedding cakes, sheet cakes for grooms, as well as wedding-appropriate cupcakes! For further information or a wedding consultation, please email weddings@billysbakerynyc.com.

Do you ship?

We currently have select baked goods and merchandise available for shipping…but we’re working to expand our selection! Check back soon for updates. If you're interested in having items shipped, please call 212.647.9958, and we will be happy to assist you.