How do I place a future order?

Orders for pickup and delivery are placed directly via our website! We request a minimum of 48 hours' notice for orders baked to your specification. Orders must be placed by 5PM. We accept orders up to 1 year in advance!

For large orders (more than 10 Cookie Kits, more than 100 cupcakes, etc), we require a bit more notice. (varies by product time and quantity).


I need something sooner than 48 hours; can you help me?

For last-minute or same-day orders, in-stock inventory can be ordered directly from here. Note, this link directs you to our in-store point of sale system with live inventory updated throughout the day; this is NOT a third-party platform (such as GrubHub/Seamless, Uber, Postmates, DoorDash....)

TIP: Our Chelsea bakery has the largest variety of in-stock inventory since everything is baked there and replenished throughout the day!


What is your cancellation policy?

Orders changed or canceled prior to 72 hours of event date are refunded in full via the original method of payment. 
Orders changed or canceled within less than 72 hours of event date are non-refundable. 
If you are unable to use/accept your non-refunded order, consider donating to charity... we'll deliver it for free!


What sort of decorations can I get on my cake?

Our cake decorators can create simple designs such as polka dots, flowers, and stripes! We can also add an Edible Image to nearly every cake flavor. If you’d like something more custom, check out our Custom Decorated Cake.


Will my cake look exactly like the ones pictured on your website?

Since all of our cakes are baked, frosted and decorated by hand, each one is an individual creation and may not appear exactly as it does in our photos or social media.


Can I create my own cake that’s not currently on your menu?

Billy’s Bakery offers signature baked goods, available for purchase directly thru our website.  Please note that we do not make custom recipes, nor do we alter our existing recipes. Specialty cakes are sold as-is with no substitutions.


Do you have a minimum requirement for cupcake orders?

Certain specialty cupcakes require a one-dozen minimum. For most other cupcakes, we have no minimum. At least two dozen cupcakes are generally available on a walk-in basis without an order, but if you’d like to guarantee a specific kind of cupcake or frosting color, or if you plan on stopping in during one of our busiest times (weekends, particularly weekend evenings), it is always best to place an order.


Do you make tiered cakes?

We offer traditional tiered wedding cakes, sheet cakes for grooms, as well as wedding-appropriate cupcakes! Our website offers basic information on tiered cakes. further information or a wedding consultation, please email weddings@billysbakerynyc.com.


Do you ship?

We currently ship our 6" Banana Cake as well as our DIY Cookie Kits and merchandise. Check our website frequently for updates on items available for shipping. If you're interested in having a specific item shipped, please email orders@billysbakerynyc.com