How do I place an order?

Orders for pickup and delivery can be placed directly from our website! We request at least 48 hours' notice for orders baked to your specifications. For large orders (more than 10 Cookie Kits, more than 100 cupcakes, etc), we require a bit more notice. (varies by product time and quantity).


I need something sooner than 48 hours; can you help me?

Maybe you forgot your wife's birthday, or you need a celebratory cake for your Zoom call.... Whatever the case, you need something today (or tomorrow) and it can't wait!!!

Check out our in-stock inventory available for pickup or delivery in Manhattan (facilitated by DoorDash for a small fee) : Chelsea / Upper West Side / Tribeca

TIP: Our Chelsea bakery has the largest variety of in-stock inventory since everything is baked there and replenished throughout the day!


What is your cancellation policy?

Orders changed or canceled prior to 72 hours of event date are refunded in full via the original method of payment. 
Orders changed or canceled within less than 72 hours of event date are non-refundable. 
If you are unable to use/accept your non-refunded order, consider donating to charity... we'll deliver it for free!


Do you deliver?

Yes, we deliver throughout most areas of Manhattan ($29 purchase minimum). Limited deliveries outside of Manhattan are available; rates vary by time/date/distance.


What sort of decorations can I get on my cake?

Our cake decorators can create several common designs: polka dots, flowers, and stripes are our standard choices. If you’d like something specific, call the bakery—we may ask you to provide us with a picture of what you’d like to help make sure we create a cake that will meet your expectations. Unfortunately, we don’t do photo cakes or color matching. Check out our Instagram for ideas! 


Will my cake look exactly like the one in the picture on your website?

Since all of our cakes are frosted and decorated by hand, each one is an individual creation and may not appear exactly as it does in our example photos.


Can I create my own cake that’s not currently on your menu?

Billy’s Bakery offers signature Billy’s baked goods, which are listed on our menu. If you have a specific request, please call the bakery. Please note that we do not alter our recipes. 


Do you have a minimum requirement for cupcake orders?

Certain specialty cupcakes, we require a one-dozen minimum. For most other cupcakes, we have no minimum. At least two dozen cupcakes are generally available on a walk-in basis without an order, but if you’d like to guarantee a specific kind of cupcake or frosting color, or if you plan on stopping in during one of our busiest times (weekends, particularly weekend evenings), it is always best to place an order.


Do you offer packages for businesses, parties, or events?

Yes! Please see our Catering and Events page here.


Do you make wedding cakes?

We offer traditional tiered wedding cakes, sheet cakes for grooms, as well as wedding-appropriate cupcakes! For further information or a wedding consultation, please email weddings@billysbakerynyc.com.


Do you ship?

We currently have select baked goods and merchandise available for shipping…but we’re working to expand our selection! Check back soon for updates. If you're interested in having items shipped, please call 212.647.9958, and we will be happy to assist you.