FAQ

What do you use in your products?

We use only the freshest, highest-quality ingredients in our baked goods, including real butter, whole eggs, and fresh fruit and nuts. We don’t use preservatives in any of our products.

Do you use nuts in your products?

Some of our products, like our carrot cake, pumpkin bars, and some of our breakfast items, do contain nuts. Additionally, all of our baked goods are made in the same kitchen, so they may not be suitable for those with nut allergies.

Do you offer Gluten-Free items?

We offer a few 'gluten-friendly' items on our menu, however all of our foods are prepared in a common kitchen so we cannot guarantee that cross contact with other gluten-containing products will not occur. As a result, we do not recommend our 'gluten-friendly' items for persons with Celiac Disease. Our 'gluten-friendly' offerings are designed for those with minor gluten sensitivities or those who prefer to avoid gluten for nutritional reasons. Our management team and service staff are not trained on the intricacies of celiac disease or gluten intolerance and cannot be expected to provide recommendations or other advice.

Are your Kosher?

We are not Kosher. 

Should I refrigerate my cupcakes?

Try to eat your cupcakes as soon as possible—they’ll taste freshest that way. In the event you can’t eat them all in one day, they keep best in an airtight container at room temperature. Of course, cheesecakes, icebox cakes, and cold pies should be refrigerated!

What kind of coffee and espresso do you sell?

All of our coffee and espresso drinks are made with coffee beans from Stone Street Coffee.

Are you hiring?

We’re always looking for friendly, hardworking people to join our team. If you’re interested, stop by with your resume and ask for an employment application.

Do you accept credit cards?

Yes! We accept Visa, MasterCard, American Express, and Discover.

Do you have a mailing list?

We do. To sign up for our e-newsletters, fill in your name and e-mail address in the "Our Newsletter" box on the home page of our website.

I love your store design! What contractor did you use?

Our locations were designed by D. Mitchell Contracting (www.constructnewyork.com)

What is your return policy?

We want all customers to be 100% satisfied with their Billy’s Bakery experience. If for some reason you are unsatisfied, please contact the bakery within 24 hours of your purchase, and we will do our best to address your concern.